Refund policy
At EverydayMirror.store, we want every customer to feel confident when shopping for practical, modern mirror solutions for everyday routines, home organization, personal care, travel, driving, cycling, and décor. Our products are selected to help make daily life clearer, safer, and more convenient, and we understand that sometimes an order may not be exactly what you expected.
This Return and Refund Policy explains how returns, refunds, exchanges, cancellations, damaged items, incorrect items, and order concerns are handled when you purchase from EverydayMirror.store.
By placing an order on our website, you agree to the terms outlined in this policy.
Contact Information
If you have any questions about a return or refund, please contact us:
EverydayMirror.store
Address: 1200 Blvd. la Morille, Québec City, QC, Canada
Email: support@EverydayMirror.store
Phone: (888) 815-4514
Return Eligibility
We accept return requests for eligible items within 30 days of the delivery date. To be eligible for a return, the item must meet the following conditions:
The item must be unused, clean, and in the same condition that you received it. It must include all original packaging, accessories, parts, manuals, inserts, protective films, suction cups, mounting pieces, or any included components. The item must not show signs of installation damage, scratches, heavy handling, modification, misuse, or attempted repair.
Because many of our products are mirrors or mirror-related accessories, returned items must be carefully repackaged to prevent damage during return transit.
Items that are returned damaged due to poor packaging may not qualify for a full refund.
Non-Returnable Items
Certain items may not be eligible for return, including:
Items that have been used, installed, damaged, altered, scratched, or modified after delivery. Items missing original packaging, accessories, or included components. Items returned after the return window has passed. Items damaged due to misuse, improper installation, improper cleaning, or accidental breakage. Items marked as final sale, clearance, or non-returnable at the time of purchase.
For hygiene and safety reasons, products used for personal grooming, makeup, skincare, shaving, or bathroom use may be refused if they show signs of use.
How to Start a Return
To begin a return, please contact us at:
Please include the following details in your message:
Your full name. Your order number. The email address used to place the order. A short explanation of why you would like to return the item. Clear photos of the item and packaging, especially if the product arrived damaged or incorrect.
Once we receive your request, our support team will review it and provide return instructions if your item is eligible.
Please do not send your item back before contacting us. Returns sent without approval may not be accepted.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
We recommend using a trackable shipping service when returning an item. EverydayMirror.store is not responsible for returned packages that are lost, delayed, or damaged in transit.
If the return is due to our error, such as receiving the wrong item or receiving a damaged or defective product, we will provide further instructions and may offer a replacement, refund, or other appropriate solution.
Refund Process
Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If your refund is approved, it will be processed back to your original payment method. Please allow several business days for your bank, credit card provider, or payment processor to post the refund to your account.
Processing times may vary depending on your financial institution.
Partial Refunds
Partial refunds may be granted in certain situations, including:
Items returned with missing accessories or packaging. Items showing minor signs of use or handling. Items returned in a condition different from how they were delivered. Items damaged during return shipping due to insufficient packaging.
We reserve the right to determine refund eligibility based on the condition of the returned item.
Damaged or Defective Items
If your order arrives damaged, defective, or unusable, please contact us within 7 days of delivery at:
Please include your order number and clear photos or videos showing the issue. This helps us review the problem quickly and provide the best solution.
Depending on the situation, we may offer a replacement, refund, store credit, or another reasonable resolution.
Damage caused by improper installation, misuse, dropping, bending, forcing parts, incorrect cleaning methods, exposure to extreme conditions, or normal wear and tear is not considered a product defect.
Incorrect Items
If you receive an item that is different from what you ordered, please contact us within 7 days of delivery.
Please include your order number and photos of the item received, the packaging, and any labels on the package. Once confirmed, we will help resolve the issue as quickly as possible.
Exchanges
We may offer exchanges when an item is damaged, defective, or incorrect, depending on product availability.
If you would like a different product, size, or model, the original item may need to be returned first, and a new order may need to be placed.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
We will do our best to accommodate cancellation requests. However, once an order has been processed, packed, shipped, or handed over to a carrier, we may not be able to cancel it.
If the order has already shipped, you may request a return after delivery according to this policy.
Address Errors
Customers are responsible for entering a complete and accurate shipping address at checkout.
If an order is delayed, returned, lost, or delivered incorrectly due to an incomplete or incorrect address provided by the customer, EverydayMirror.store may not be responsible for replacement or refund costs.
Please review your shipping information carefully before completing your order.
Lost or Delayed Packages
Shipping delays may occur due to carrier issues, weather, customs processing, high seasonal volume, or other circumstances outside our control.
If your package appears delayed, please contact us and we will help review the tracking information where available.
If tracking shows that the package was delivered, but you did not receive it, we recommend checking with neighbors, your building manager, household members, local post office, or carrier. We will assist where possible, but we cannot guarantee refunds for packages marked delivered by the carrier.
Product Color, Size, and Appearance
Please note that product colors may appear slightly different due to monitor settings, lighting conditions, photography, or display differences.
For mirror products, reflections and lighting in product images may vary depending on environment and angle.
Product dimensions may have small measurement differences due to manual measurement or manufacturing variation. These minor differences are not considered defects unless the item is significantly different from the listed description.
Final Decision
EverydayMirror.store reserves the right to approve or deny returns and refunds based on the condition of the item, timing of the request, order history, and compliance with this policy.
Our goal is always to provide a fair, practical, and customer-friendly resolution.